# About the Cylc Support category **URL:** \ **Category:** Cylc Support\ **Created:** [May 28, 2019, 12:13pm UTC](https://cylc.discourse.group/t/about-the-cylc-support-category/36 "2019-05-28T12:13:17Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![hilary.j.oliver](https://yyz2.discourse-cdn.com/free1/user_avatar/cylc.discourse.group/hilary.j.oliver/32/4_2.png) [@hilary.j.oliver](https://cylc.discourse.group/u/hilary.j.oliver)\ **Post date:** [May 28, 2019, 12:13pm UTC](https://cylc.discourse.group/t/about-the-cylc-support-category/36/1 "2019-05-28T12:13:17Z")
For all questions and comments on Cylc functionality, use, troubleshooting, etc. ---
**Author:** ![yangy](https://avatars.discourse-cdn.com/v4/letter/y/8dc957/32.png) [@yangy](https://cylc.discourse.group/u/yangy)\ **Post date:** [August 11, 2021, 3:00am UTC](https://cylc.discourse.group/t/about-the-cylc-support-category/36/2 "2021-08-11T03:00:01Z")
Hello: I am not sure if I post this message to request help in the right section. Pardon me if not and please tell me the right way. Thanks! I submitted a job by doing “rose suite-run”. However, I had some errors as shown below. Then I tried “cylc stop 'u-bi769-nzlam-snow\_CP’ “ as suggested, but this does not work. I still have the same errors. Can you please tell me how to fix this problem then? Thanks! Cheers! Ed yangy@w-nwp01 $cylc stop ‘u-bi769-nzlam-snow\_CP’ yangy@w-nwp01 $rose suite-run [FAIL] Suite “u-bi769-nzlam-snow\_CP” appears to be running: [FAIL] Contact info from: “/home/yangy/cylc-run/u-bi769-nzlam-snow\_CP/.service/contact” [FAIL] CYLC\_SUITE\_HOST=w-cylc01.maui.niwa.co.nz [FAIL] CYLC\_SUITE\_OWNER=yangy [FAIL] CYLC\_SUITE\_PORT=43030 [FAIL] CYLC\_SUITE\_PROCESS=1402 python2 /scale\_wlg\_persistent/filesets/opt\_nesi/share/cylc/7.9.1/bin\_/cylc-run u-bi769-nzlam-snow\_CP --host=localhost [FAIL] Try “cylc stop ‘u-bi769-nzlam-snow\_CP’” first?